Your satisfaction is guaranteed. Any Haan Crafts kit may be returned at any time before, during, or after construction and we will gladly exchange it or refund your money at your option during the same school year. There is no penalty or restocking fee of any kind.
Returns - When items are returned, a credit is issued and you can deduct that amount from one of your payments.
Exchanges - When exchanges are made, we bill you for any replacement items sent, and credit your account for returned items when we receive them. We do not recommend submitting new orders in the same package as returned kits. New orders or requests for exchange will be shipped more promptly if they are received separately from the return, since returns are not processed daily.
When returning items, it is not necessary to return any stuffing; just return the kit itself. If a returned kit is missing significant materials (such as a notable percentage of the fabric), a refund or full refund may not be given, at our discretion.
No credit can be given for discontinued or closeout items, items that were purchased more than a year ago, custom-printed projects, or custom-cut fabric by the foot or yard.
Returns can be sent to:
Haan Crafts, LLC
506 East 2nd Street
P.O. Box 268
Otterbein, IN 47970