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Existing Customers: Setting Up a Username and Password

We are proud to announce that the brand-new Haan Crafts website is now live and operational!  The new site includes more features and options than ever before.  You can look up recent orders, see which invoices are closed (paid) and which are still open (unpaid), choose faster shipping methods right from the website, and control exactly which kits receive stuffing and which ones don't.  To place orders using student initials and class periods, use the Quick Order link at the top of the page.

New customers, you will be able to create an account during checkout.  If you are from a school and have never ordered from us before, we recommend calling us to set up an account prior to ordering on the website, to make sure we properly set up your school shipping, billing, and preference information.  We will then provide you with the information you need to order online.

Existing customers, please be aware that the Username and Password you used for the old site will no longer work.  You will need to create new logins for the new website.  Just follow these simple steps:

  1. Click on "Create Account" in the top right corner of the site.
  2. Underneath "Existing Customer", click on "Identify your account and create a login".
  3. To verify your Billing Account Information, you will need to answer three questions.  For the first, simply type the security code number shown.
  4. For Account #, type your 7-digit customer number, which can be found on invoices and statements.
  5. For Billing Zip Code, type the 5-digit billing zip code on your account. (If you are a Canadian customer, this will be your 7-character postal code, with a space in the middle.)
  6. Click on Submit.
  7. You will be taken to a page to create your new Login.  In the Account Information section, verify that the address shown is correct.  This should be your billing address, where the invoices are sent, and might not be the same as your shipping address.  If this information does not match, or if the site could not find your account, please STOP and contact us.
  8. Fill in the Contact Information section.  The fields with a red asterisk are mandatory.
  9. Use the Login Information section to create your new Username and Password for the website.  The Username must be unique, and the site will tell you if the one you have chosen has already been claimed.  The Password is case-sensitive.
  10. Click on Submit.  If successful, the site will tell you that your account has been created and you have been successfully logged in.  You're ready to begin!

You will only need to follow these steps once.  After you have created your unique Username and Password, you will use those to log in every time.  You can also use the website to change the password.

We hope you enjoy using the new site, and that it improves your ordering experience.  If you have any feedback or suggestions about the site, please don't hesitate to let us know.  Thank you!